This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this policy and our privacy practices should be sent by email to firstname.lastname@example.org or by calling us on 0115 924 0800.
We obtain information about you when you use our website, for example, when you make a purchase from the site, complete our forms and surveys, use our services, make a donation, or register for our email newsletter.
We are committed to protecting your privacy, and will use your personal information in accordance with the General Data Protection Regulations (GDPR).
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us. It is collected by our third-party payment processor, Optimal Payments, which specialises in the secure online capture and processing of credit/debit card transactions.
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
Examples of third-party service providers with which we may share your information include:
When we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Some parts of the service provided on this website are provided by third-party service providers and not by us. You consent to us transferring your personal information to such third-party service providers for the purposes of dealing with your queries and for the purposes of record keeping. We require all third-party service providers to conform in full to the General Data Protection Regulation.
We would like to send you information on the latest news, campaigns, fundraising and events from Headway, however you have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, post, phone or text message unless you have given your prior consent, and you can opt-out at any time.
You can change your marketing preferences by completing this form.
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: email@example.com, or write to us at: Bradbury House, 190 Bagnall Road, Old Basford, Nottingham, NG6 8SF. Alternatively, you can telephone 0115 924 0800.
You have the right to ask for a copy of the information Headway holds about you. To make such a request, email firstname.lastname@example.org or call 0115 924 0800.
We take appropriate measures to ensure all personal data is treated securely. The Headway website is encrypted and protected with the latest 128-bit encryption on SSL.
This means that any data you send to us is secure, although you should take steps to ensure the device you are using is free from malware and use caution when connected to open WiFi networks.
Once we receive your information, we endeavour to ensure its security on our systems.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse how you interact with us to ensure the information we send to is of relevance and interest. We may also use your personal information to detect and reduce fraud and credit risk.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Protecting the privacy of children aged 16 or under is of paramount importance. If you are aged 16 or under‚ please get your parent/guardian's permission before providing us with personal information.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time-to-time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Useful info: http://www.allaboutcookies.org
Internet Advertising Agency: http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom: http://www.international-chamber.co.uk/our-expertise
This policy was last reviewed in April 2018.